Ron Bucher

Ron Bucher is a visionary customer support leader with over 25 years of hands-on and strategic experience in various aspects of customer service and support, particularly in the medical devices industry. He has transitioned from a software engineer to the Vice President/General Manager of a $50M IT service business unit, showcasing his versatility and leadership skills across start-ups, mid-sized, and large international companies.

He has a solid educational background, including a Bachelor's Degree in Computer and Information Science from The Ohio State University, an MBA in Management from San Francisco State University, and specialized studies in Medical Devices with an exceptional GPA from the University of California, Santa Cruz. Additionally, he has completed executive management programs at Duke University and Cornell University, illustrating his commitment to ongoing learning and professional development.

Ron has held key positions in reputable organizations, such as Director of Worldwide Customer Support at AccuVein Inc., and roles in various capacities at companies like Cepheid, Boston Scientific, Philips Healthcare, Hologic, WhereNet, and Siemens. His expertise spans across field service, technical support, parts logistics, call centers, service marketing, service sales, and life cycle management, leading to significant contributions in revenue growth, service efficiency enhancements, and team optimization.