Ron Bucher

Ron Bucher is an experienced customer support leader currently serving as the Director of Customer Service at THINK Surgical.2 With over 25 years of experience in customer service and support, particularly in the medical devices industry, Ron has established himself as a visionary in his field.

Professional Background

Ron's career journey is notable for its progression and versatility:

• He began as a software engineer and eventually rose to the position of Vice President/General Manager of a $50M IT service business unit.
• He has worked across various company sizes, from startups to large international corporations.
• Prior to his role at THINK Surgical, Ron held key positions at several reputable organizations, including:
  • Director of Worldwide Customer Support at AccuVein Inc.
  • Roles at Cepheid, Boston Scientific, Philips Healthcare, Hologic, WhereNet, and Siemens.

Expertise

Ron's areas of expertise include:

• Field service
• Technical support
• Parts logistics
• Call centers
• Service marketing
• Service sales
• Life cycle management

Education

Ron has a strong educational background:

• Bachelor's Degree in Computer and Information Science from The Ohio State University
• MBA in Management from San Francisco State University
• Specialized studies in Medical Devices from the University of California, Santa Cruz (with an exceptional GPA)
• Completed executive management programs at Duke University and Cornell University

Current Role

As the Director of Customer Service at THINK Surgical, Ron is based in Sunnyvale, California.2 He has been in this role for approximately 153 days3, leveraging his extensive experience to lead the customer service efforts at the company.

Ron Bucher's LinkedIn username is ronbucher1, where more details about his professional journey and accomplishments can be found.