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Romain Girault
Business Operations Manager at Luko
Professional Background
Romain Girault is an accomplished professional with a wealth of experience in business operations, customer success, and marketing. He currently holds the position of Business Operations Manager at Luko, where he plays an integral role in enhancing operational efficiencies and driving business strategies that align with the company’s goals. Romain’s journey with Luko has witnessed his evolution from a Customer Success Manager to a vital team member in the Operations department. His earlier roles involved managing customer relationships, addressing claims, and ensuring the highest levels of customer satisfaction—all of which equipped him with a unique perspective on the interplay between operations and customer experience.
Prior to his tenure at Luko, Romain showcased his versatility by working in various noteworthy roles that enriched his professional journey. He served as the Customer Success and Claims Manager at Luko, where his focus was on ensuring a seamless customer journey while effectively managing claims. Romain's early career included roles such as Assistant Marketing and Communication at Orange Cyberdefense, where he honed his skills in communication strategies tailored for the cybersecurity sector. This role was pivotal in building his foundation in marketing and operational excellence, which he later brought to his role in business operations.
Romain also gained hands-on experience in logistics and transport as an Assistant at CAP MONDE and took on creative roles as a Régisseur for both Drawing Now and MAMA FESTIVALS LIMITED, showcasing his adaptability across different sectors. His foray into community management with TELE PARIS further illustrates his multifaceted skill set and his ability to engage and connect with diverse audiences effectively.
Education and Achievements
Romain Girault's educational background richly complements his professional experience, particularly in the fields of marketing and management. He holds a Master 2 (M2) degree in International Marketing and Product Management from ESCE International Business School. This rigorous academic training has equipped him with in-depth knowledge of global marketing strategies and product management principles that are essential in today’s interconnected business landscape.
His educational journey further encompasses an enriching Erasmus exchange program at Handelshøyskolen BI in Norway, where he focused on International Marketing, Management, and Social Media for six months. This experience allowed Romain to immerse himself in a different cultural perspective on marketing, broadening his horizon and enhancing his adaptability in the international business sphere.
Romain's foundational education in communication techniques was acquired through a Licence en Médiation Culturelle at IESA arts&culture, where he developed essential skills in audiovisual communication. This educational background has proven invaluable in his marketing and community management roles, where effective communication is vital for success.
Achievements
Romain Girault’s career is marked by several notable achievements that reflect his commitment to excellence and his proactive approach to problem-solving. His ascent to the role of Business Operations Manager at Luko is indicative of his strong leadership capabilities and the respect he commands among his colleagues. Under his leadership, the operations team has successfully implemented process improvements, leading to enhanced efficiency and customer satisfaction.
During his earlier roles, particularly in customer success, Romain developed successful strategies for managing customer expectations and addressing challenges related to claims resolution. His contributions were instrumental in increasing customer loyalty and driving the company’s retention rates upward, reinforcing the importance of a customer-centric approach.
Additionally, Romain's creativity and organizational skills shone through during his time as Régisseur, where he was responsible for coordinating events and exhibitions, ensuring their success through meticulous planning and execution. These experiences not only enriched his management skills but also showcased his capability to thrive in dynamic environments.
In summary, Romain Girault is a dynamic professional whose background in international marketing and management, coupled with a strategic outlook on operations and customer success, positions him as a valuable asset in any organization. His journey exemplifies the importance of continuous learning and adaptability, making him a prominent figure in the business operations landscape.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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