Rohit Batra

Rohit Batra is a dynamic and committed individual with over 16 years of experience in technology, focusing on digital technologies, customer interaction, engagement, big data, and analytics.

He has led and managed transformation projects in leading service providers internationally and defined standards with TMForum in areas like Omni Channel and Customer Experience Management.

Rohit has a diverse skill set having worked in roles ranging from Solutions and Product Management to Delivery and Marketing, demonstrating a deep understanding of complex business problems.

His expertise lies in Digital Strategy and design, Solution Development, Business and Enterprise Architecture, Customer Experience (CEM), NPS, Value Based Selling, and Services Program Management.

Rohit Batra holds a degree in Production Engineering from K.J. Somaiya College of Engineering, a Masters of Science in Information Systems Technology - Development from The George Washington University School of Business, and has studied at the University of Mumbai.

Previously, he has held key positions at respected organizations such as ServiceNow, Salesforce, Amdocs, Oracle, Comverse Network Systems, Lucent Technologies, and has a strong background in Telecommunications, Media & Technology.

His career has seen him as Head of Product, Global Head, and Executive Director in various capacities in the Technology and Communications sectors, showcasing his leadership and strategic abilities.