Rogier Maessen

Rogier Maessen is a Co-Founder & Partner at New Era Consultancy, a company that helps organizations implement their brand promise across all customer interactions.1 With over a decade of experience in customer experience (CX) and brand strategy, Rogier has established himself as a dynamic professional in the field.

Professional Background

Rogier's career includes significant experience at ING Nederland, where he worked for 11 years.2 During his time at ING, he was responsible for CX in both business and retail domains, and played a key role in various transitions, including the implementation of agile work methodologies in 2015.2

Expertise and Skills

Rogier is known for:

• Customer Experience: He has extensive expertise in enhancing customer experience mindset and impact within organizations.1
• Change Management: Rogier excels in driving changes and implementing improvements where others have faced obstacles.
• Leadership: He has a track record of inspiring individuals and organizations to lead the way forward.
• Communication: His style is characterized by empathy, openness, and accessibility, facilitating collaboration across all organizational levels.

Education

Rogier holds a Bachelor of Business Administration from Hogeschool voor Economische Studies.1 He has also pursued additional education, including:

• Life Planning course (2019)
• Intensive Language Training in Spanish at Don Quijote (2002)1

Role at New Era Consultancy

As a Co-Founder & Partner at New Era Consultancy, Rogier leverages his expertise in customer experience, agile transformations, and marketing communication. The company focuses on integrating brand strategy with customer experience, aiming to create distinctive organizational identities that improve both Net Promoter Score (NPS) and employee Net Promoter Score (eNPS).3

Rogier's approach combines analytical thinking with practical implementation, allowing him to devise and embed improvements effectively within organizational structures. His ability to motivate teams, provide constructive feedback, and drive transformative changes makes him a valuable asset in his current role at New Era Consultancy.