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Roger Tenney
Sr. Manager Hotel Electronic Distribution and Reservation Technology at Universal Orlando Resort
Professional Background
Roger Tenney is an accomplished professional in the hospitality industry, boasting an impressive career dedicated to the advancement of electronic distribution and reservation technology. His passion for optimizing hotel operations and enhancing guest experiences has led him to hold significant leadership roles at Universal Orlando Resort and Loews Hotels. In his current position as Senior Manager of Hotel Electronic Distribution and Reservation Technology at Universal Orlando Resort, Roger leverages his extensive knowledge and expertise to innovate and streamline processes, all aimed at delivering unparalleled service to guests.
Roger’s career at Universal Orlando Resort illustrates his commitment to excellence within hospitality technology. As a pivotal figure in the realm of electronic distribution, he has played a crucial role in shaping the resort's approach to reservations and technology integration, ensuring that both the operational efficiency and guest satisfaction remain at the forefront of the organization’s mission. Before stepping into the senior manager role, Roger honed his skills as the Manager of Hotel Electronic Distribution and Reservation Technology, where he was instrumental in developing strategies that facilitated seamless reservation experiences and optimized distribution channels.
Prior to his successful tenure at Universal Orlando Resort, Roger built a solid foundation for his career at Loews Hotels. He held several key positions, starting as a Reservation Manager, then progressing to Manager of Reservations Operations, and finally serving as Distribution Manager. Each of these roles equipped him with the necessary skills and insights into the complexities of hotel reservations and electronic distribution, positioning him well for future challenges within the competitive hospitality industry.
Education and Achievements
Roger Tenney studied at West Virginia University, where he gained the academic foundation that propelled him into an illustrious career in hospitality management. His education provided him with the critical thinking and problem-solving skills essential for navigating the intricacies of electronic reservation technologies and systems. An alumnus of a reputable institution, Roger embodies the values of hard work and dedication fostered by his educational experience, which have undoubtedly contributed to his professional success.
Through his extensive career, Roger has attained numerous achievements, including significant enhancements in reservation technologies that have resulted in improved operational efficiencies and elevated guest experiences. His expertise in electronic distribution strategy and management is well-regarded in the industry, making him a sought-after thought leader in technological advancements within the hospitality sector.
Achievements
Throughout his career, Roger has demonstrated a remarkable ability to adapt to the ever-changing landscape of hotel technology. By leading teams through periods of transformation and ensuring the successful implementation of new systems and processes, he has established himself as a leader in innovation within hotel electronic distribution and reservation technology. Roger's dedication to improving the efficiency of hotel operations and increasing customer satisfaction reflects his commitment to delivering excellence in the hospitality field.
In summary, Roger Tenney exemplifies the qualities of a seasoned professional in the hotel industry, with a focus on electronic distribution and reservation technology. His extensive background, stemming from solid academic foundations and rich professional experiences, highlights his ambitions and dedication to creating memorable guest experiences in the hospitality sector.
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