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Rodrigo Cordero
Product Support Team Lead at Shippo
Professional Background
Rodrigo Cordero is an accomplished professional with a rich background in customer service, technical support, and product management. Starting his career at Invenio Solutions as a Business Sales Representative, Rodriguez honed his skills in sales and customer relations, demonstrating exceptional communication abilities and a knack for understanding client needs. His journey continued at Trusource Labs, where he served as both a Customer Service Representative and a Tier 2 Technical Support Specialist. This experience equipped him with a strong foundation in handling complex customer inquiries and providing effective solutions in high-pressure situations.
Rodrigo’s career trajectory took another significant turn when he joined Jackson Hewitt Tax Service Inc. as a Technical Support Specialist. There, he played a crucial role in enhancing the customer experience through effective technical resolutions and increasing client satisfaction. He then transitioned back to customer service at Shippo, where he leveraged his vast experience to improve processes and assist clients more effectively. His dedication led to his promotion to Product Support Team Lead at Shippo, where he currently oversees product-related inquiries, ensuring that clients receive timely and thorough support.
Education and Achievements
Rodrigo's educational background lays a strong foundation for his professional endeavors. He studied Marketing at Universidad Anáhuac, where he received a robust education in marketing principles and strategies. His academic journey began at Thomas Jefferson High School before continuing at John P. Stevens High School. Attending Universidad Anáhuac further allowed him to cultivate critical thinking and analytical skills that benefit his work in customer support and team leadership today.
During his time at Universidad Anáhuac, Rodrigo actively participated in various student organizations, contributing to event coordination and management, as well as managing social media initiatives for the Alumni Society. His involvement in organizing events not only showcased his leadership skills but also his ability to connect with others and foster a community spirit among his peers.
Notable Skills and Contributions
Rodrigo Cordero possesses a diverse skill set that encompasses product support, customer service excellence, and strategic marketing. His communication skills are one of his greatest assets, allowing him to connect with customers effectively and ensure a positive experience with the products he supports. Additionally, Rodrigo's analytical skills enable him to assess situations swiftly and develop the most efficient solutions tailored to user needs.
In his role as Product Support Team Lead at Shippo, Rodrigo has overseen numerous projects aimed at enhancing customer satisfaction through improved product information and support systems. His insights have influenced product development and customer engagement strategies, making him a pivotal figure within the organization. Rodrigo’s ability to adapt to new challenges and environments has made him a reliable team player renowned for fostering collaboration and achieving team goals.
In summary, Rodrigo Cordero is a dedicated professional with a strong educational background and extensive experience in customer support and product management. His career is a testament to his commitment to excellence, making significant contributions to the teams and organizations he has been part of. With a strong foundation in marketing and a wealth of knowledge in customer service, Rodrigo is well-prepared to continue making impactful contributions to the professional landscape.
Achievements
Tags
customer service
product support
technical support
sales representative
event coordinator
social media management
Universidad Anáhuac
business communications
Location
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