Roderick May

Roderick May is the Head Client Experience at Capitec Bank, based in Stellenbosch, Western Cape, South Africa.1 He has been in this role since November 2021.1 Prior to his current position, May held several other roles at Capitec Bank, including:

1. Client Experience Manager (March 2020 - October 2021)1
2. Client Experience Lead (August 2017 - March 2020)1

May is passionate about building strategy-driven digital products that are client-centric and add value to people's lives.1 In his current role, he ensures that the client experience is seamless and enjoyable across every point of their journey, driving a consistent experience of Capitec's value offering in terms of design, tone, and brand.1

Some of May's notable achievements include:

• Leading the UX team in Digital Channels and Payments for Capitec's client-facing digital offering1
• Overseeing the complete redesign of the Capitec mobile application, which reached number 1 in both Apple and Google app stores in South Africa1
• Playing a key role in simplifying banking for Capitec's clients through the development of new app features23

Before joining Capitec, May held various positions in the design and user experience field, including:

• Product Director at 4i Mobile (December 2014 - July 2017)1
• Lead UX / UI Designer at 4i Mobile Applications (August 2013 - November 2014)1
• Design and User Experience at OnePixel HQ (May 2012 - August 2013)1

May holds a National Diploma in Graphic Design from Cape Peninsula University of Technology, which he completed between 2003 and 2005.1