Rod Cherkas

Rod Cherkas is a seasoned customer success and customer experience professional with extensive experience in leadership roles across various companies.1 He is currently the author of "The Chief Customer Officer Playbook," which is an Amazon Best Seller, and the founder of HelloCCO.5

Career Highlights

Rod has held several significant positions throughout his career:

• SVP Customer Success at Narvar (August 2017 - June 2018): He led the Customer Success organization, overseeing teams responsible for professional services, customer success management, technical support, and solution consulting.1

• Vice President, Customer Care at RingCentral (September 2010 - December 2012): Rod scaled the Customer Care organization for this cloud-based SaaS provider, growing the global team from 250 to 450+ employees.1

• Various roles at Intuit (1999 - 2010): He held multiple positions, including Group Manager for QuickBooks Customer Care and QuickBooks Payroll Service, where he contributed to significant revenue growth and customer retention improvements.1

Recent Accomplishments

Rod Cherkas has recently published two books:

1. "The Chief Customer Officer Playbook" (Amazon Best Seller)5
2. "REACH: A Framework for Driving Revenue Growth From Your Existing Customers" (released in April 2024)2

Current Focus

As the founder of HelloCCO, Rod Cherkas now works as a strategy consultant and advisor to Chief Customer Officers (CCOs) and post-sale leaders.5 He is also active as a speaker and author, focusing on topics related to customer success, revenue growth, and leadership in customer-centric roles.34

Rod frequently shares insights and organizes events related to customer success and customer marketing strategies.67 His LinkedIn profile (username: rodcherkas) serves as a platform for him to engage with professionals in the customer success field and promote his books and speaking engagements.8