Rochelle Delavega

Global Support & Operations Leader

Rochelle Delavega is a seasoned professional with extensive experience in global customer support and operations. She currently holds the position of Senior Director of Operations at MoonPay.1

Professional Background

Rochelle has over a decade of experience in scaling global customer support and back office operational departments. Her expertise spans various areas, including:

Compliance
Trust & Safety
Payments
Crypto
Social Media
Content Moderation
Premium & Market-specific Support
BPO Partnerships
Process Optimization
Organizational Design

Career Progression

Throughout her career, Rochelle has held several key positions in prominent organizations:

Senior Director of Operations at MoonPay (current role)
Head of Global Scaled Operations and Support at CloudKitchens
Director of Global Consumer Support Operations at Coinbase
Head of Americas for Customer Experience Operations at Coinbase
Manager of Support Operations at Coinbase
Manager of User Operations at Twitter
Lead Analyst for Partner Operations at Twitter
Communications & Contract Administration at the City & County of San Francisco - Department of Public Works

Education

Rochelle pursued her Bachelor's Degree at the University of California, Santa Barbara, establishing a strong academic foundation for her professional career.1

Leadership Style

Rochelle is known for her people-first approach to leadership.1 Her focus on people development and her extensive experience in scaling global operations have made her a valuable asset in the tech and fintech industries.

Recent Initiatives

At MoonPay, Rochelle has been involved in launching new learning programs. The company recently announced the launch of a Skill Accelerator, a new learning program designed and hosted by talented women in the organization.2 This initiative aligns with Rochelle's commitment to people development and fostering growth within the company.

Rochelle Delavega's diverse experience in global operations, particularly in the crypto and fintech sectors, combined with her people-centric leadership approach, positions her as a key figure in MoonPay's operational leadership.