Robin Schribman

Robin Schribman is a senior leader at London Stock Exchange Group (LSEG) with extensive experience in customer experience and strategic insight.1 She currently holds the position of Global Head of Customer Experience & Research at LSEG, a role she has been in since February 2021.1

Professional Background

Robin's career spans over two decades in various leadership roles focused on customer strategy, brand execution, and market research. Prior to her current position, she held the following roles:

• Global Head of Customer Experience & Agile Insight at Refinitiv (2018-2021)
• VP Customer Experience, Global Brand Marketing at Thomson Reuters (2012-2021)
• Vice President, Content & Insights, Global Brand Marketing at Thomson Reuters (2010-2012)
• Senior Director at Thomson Reuters (2006-2010)
• Director Market and Customer Insight & Strategy at Thomson Reuters (2002-2006)
• Director CRM & Consulting Solutions/Editor retail.com at Oracle (1999-2002)
• Marketing, Brand & Creative Director at Wilsons Leather (1993-1999)1

Expertise and Responsibilities

In her current role at LSEG, Robin is responsible for:

• Integrating customer and market insight across the organization
• Focusing on the voice of the customer through brand, loyalty, and ad hoc projects
• Making actionable recommendations to drive customer delight and ROI
• Ensuring customer experience is part of all business decisions1

Achievements and Recognition

• Invited participant in Global Executive Program and Women in Leadership Executive Program
• Named one of 50 Top Marketers at World 50
• Committed to driving DEI initiatives
• Developed and taught a course on Women in STEM at The Ohio State University1

Robin Schribman is based in Hopkins, Minnesota, United States, and is known for her expertise in both business-to-business and business-to-consumer contexts, always focusing on delivering ideal customer and brand experiences.12