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Robin Lauffer
Experienced Brand Builder - Future Proofer - Value Creator Director of Strategy & Research at Little Big Brands
Professional Background
Robin Lauffer is a highly skilled brand strategist with over 25 years of extensive experience that spans across various industries and continents. Renowned for her profound belief in the transformative power of creativity, Robin has dedicated her career to helping businesses and brands rethink their potential, making significant contributions in sectors as diverse as health, wellness, and pharmaceuticals; luxury goods; and premium beer and spirits. A true ambassador of innovative thinking, her career is characterized by remarkable successes that redefined market expectations and inspired brand loyalty.
Throughout her illustrious journey, Robin has played a pivotal role in several trailblazing initiatives. One of her notable achievements includes revolutionizing the beer market by adopting branding strategies typically associated with fashion brands, illustrating her capability to think outside traditional industry norms. She also significantly contributed to changing health trajectories on a global scale, working with the world’s largest healthcare corporation to leverage both their capabilities and aspirations for the greater good. Her ability to understand complex business dynamics and navigate through them efficiently has positioned her as a sought-after strategist, empowering brands to think critically and act decisively in a rapidly changing world.
In her role, Robin has worked across four continents and 15 countries, acquiring a fine-tuned cultural sensitivity and an acute awareness of global market trends. This position as a "cultural voyeur" enables her to accurately forecast shifts in consumer behavior and the broader business landscape. Her expertise is instrumental in identifying the intersection where business capabilities live harmoniously with consumer needs, a skill that has made her a key figure for organizations seeking to both innovate and expand their reach.
Robin's professional journey has embraced a myriad of organizations, from legacy giants to nimble start-ups, which have benefited from her strategic insights and inventive approaches. Her well-rounded experience encompasses senior leadership roles in prestigious companies, showcasing her versatility and adeptness in handling varied market environments and client needs.
Education and Achievements
Robin Lauffer commenced her educational journey studying Communications at Syracuse University, where she honed her skills in effective messaging, media strategy, and brand communication. This solid educational foundation has propelled her to develop not only strategic insights but also a capacity for creative problem-solving, allowing her to tackle some of the most challenging business puzzles with ingenuity and flair.
In her illustrious career, Robin has held several key positions that underline her capability and strategic mindset. Some of her notable roles include:
- Director of Strategy & Research at Little Big Brands: Here, Robin applies her vast knowledge and experience to elevate brand strategies, enabling clients to connect more deeply with their audiences.
- Principal, Chief Strategy Officer at Batten & Co: As Chief Strategy Officer, she was integral in guiding the company's strategic direction, leveraging her extensive industry knowledge to shape impactful strategies.
- Managing Director at Consumer Dynamics: In this pivotal role, she led efforts to dissect consumer behavior trends, offering valuable insights that inform brand positioning and growth strategies.
- Planning Director at The Bank Agency: At The Bank Agency, Robin was responsible for devising and implementing innovative branding strategies that resonated with consumers.
- Former Co-Owner at MC2: Her time at MC2 demonstrated her entrepreneurial spirit and ability to drive brand growth from an owner’s perspective.
- Former UK Group Head of Strategy & Insight at Euro RSCG London: Leading strategy and insights at this major agency further showcased her capability in leading teams towards creative and effective branding solutions.
- Former Head of Planning at McCann Worldgroup: Robin’s role here involved developing comprehensive marketing strategies while ensuring alignment with overall business goals.
- Former Vice President, Creative Marketing at Turner Broadcasting: This role allowed her to blend traditional and innovative marketing strategies in a rapidly evolving media landscape.
- Former Planning Director at TBWAChiatDay: Contributing her strategic insights at one of the top advertising agencies solidified her track record of successfully transforming brand narratives.
Achievements
Robin Lauffer’s achievements are a testament to her exceptional skills and unwavering commitment to excellence in the field of branding and strategy. Her career reflects an eclectic portfolio of innovative projects and groundbreaking initiatives, distinguishing her as a leader in brand strategy.
- Revolutionizing Brand Strategy: Her unique approach to treating brands with the same creativity often reserved for fashion has infused new life into the beer market, showcasing her knack for innovative thinking.
- Health Industry Impact: By influencing one of the largest healthcare companies to adopt a socially responsible approach, Robin has significantly affected global health narratives, positioning companies to operate with a purpose beyond profit.
- Cultural Insight Leader: Robin’s thorough understanding of cultural dynamics and consumer behavior has positioned her as a keen observational thinker who anticipates market trends, granting her clients a competitive advantage.
- Diverse Industry Expertise: Her successful collaborations across various industries underscore her versatility and adaptability as a brand strategist, generating lasting loyalty and robust connections among consumers.
In conclusion, Robin Lauffer embodies the spirit of innovation and strategic insight in the realm of brand management and consultancy. Her commitment to challenging the status quo, coupled with her extensive experience and robust educational background, makes her a prominent figure in her field. Clients looking to cultivate brand loyalty, influence consumer behavior, and drive impactful strategies would benefit immensely from Robin's broad perspective, deep expertise, and creative prowess.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.