Southern New Hampshire University

University of New Hampshire

Jabra

Global Senior Process Manager

Optimize the organization, integration and effective management of all activities related to the planning of all goods, by achieving the business sales forecast goals.
Lead the material and information flow, as well as the management and control of inventory in alignment of the business objectives.
Develop best practices for new Postponement Centers for the Regional Planning & Fulfillment teams

Senior Manager, North America Regional Planning & Fulfillment

Managed functional and professional Logistics & Operations team who are responsible for daily order management.
Support organizational goal for order fulfilment within SLA as well as high customer satisfaction within the region
Delivery of Project Milestones
Consistently exceeded on Global and Regional KPI’s

Senior Manager, North America Logistics & Operations

Responsible for overseeing all the activities of order to cash management through the use of multiple systems.
Collaborate with local and global functions, as well as to find ways to make the company more productive.  
Lead key regional initiatives to improve current processes and develop new business processes and defined associated systems requirements with IT. 
Managed business partners’ primary operations point of contact into Jabra
Hired, trained and through performance management, developed key personnel to create a high performance team of professionals who can support aggressive growth. 
Function as a high level primary liaison to other departments, local and global, as well by being the strategic representative for the region on global programs.

Senior Manager Operations

Responsible for a dept. of 15+ employees who took customer calls, processed orders, returns and dispatched service calls to a network of 150+ service technicians to make reported repairs to photo booth equipment.

Roberta Lemay, MBA