Robert Spector

Robert Spector has a rich background in customer service, starting from a young age at his family butcher shop in New Jersey. He is renowned for helping organizations worldwide enhance their customer service experiences to emulate the exceptional standards set by Nordstrom.

As the author of 'The Nordstrom Way' book series and other notable works like 'Amazon.com: Get Big Fast,' Spector is well-versed in distilling key insights from successful companies to deliver compelling keynote presentations and workshops.

With a broad reach encompassing clients such as Salesforce.com, Porsche USA, and Kaiser Permanente, Spector's expertise in customer service, employee experience, and engaging presentations is highly sought after across industries.

His dedication to sharing the principles of world-class customer service, whether gleaned from Spector's Meat Market, Amazon.com, or Nordstrom, underscores his passion for creating value-driven service cultures globally.

Through publications in prestigious outlets like The New York Times and The Wall Street Journal, Spector continues to influence and inspire professionals with his thought leadership on customer service, enhancing customer experience, and creating engaging work environments.

For inquiries or collaborations, Robert Spector can be contacted via info@TheRobertSpector.com or robertspector119@gmail.com.