Robert Spector

Robert Spector is a renowned speaker, author, and customer service expert best known for his work on Nordstrom's customer service philosophy.1 Here are some key details about him:

Professional Background

Robert Spector has been involved in customer service since age 13, when he started working in his family's butcher shop. He has leveraged this early experience into a successful career as a:

• Speaker on The Nordstrom Way to Customer Service (since 1995)
• Author of 27 books, including the bestseller "The Nordstrom Way"
• Consultant for Fortune 500 companies worldwide

Expertise and Contributions

Spector is considered one of America's leading experts on customer experience and employee experience.2 His work focuses on:

• Defining the core principles of Nordstrom's commitment to customer service
• Explaining how these principles can be adapted for various industries
• Delivering keynote presentations globally on customer service excellence

Notable Works

Some of Spector's most significant publications include:

• "The Nordstrom Way" series
• "Amazon.com: Get Big Fast"
• "The Mom & Pop Store: True Stories From the Heart of America"

His books have been translated into over 23 languages, demonstrating their global impact.2

Recognition

Spector has gained significant recognition in his field:

• Included in the "100 Best Keynote Speakers" by DataBird Research Journal2
• His book "The Nordstrom Way to Customer Experience Excellence" was selected as the "Top Business Book of 2017" by Forbes3

Robert Spector continues to be an influential voice in customer service, sharing insights gained from his extensive study of companies like Nordstrom, Amazon, and Starbucks.