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Robert Montalbo
Customer Experience Professional/VIP Services for DFW Airport/2019 Air Transport Airport of The Year
Robert Montalbo is a seasoned professional with over 15 years of experience in Customer Experience at Dallas Fort Worth International Airport (DFW).
With a background in Broadcasting Journalism and a passion for delivering outstanding service, Robert aims to provide the best passenger experience and service brand delivery.
He is committed to continuous learning and improvement, currently pursuing an Accredited Airport Executive Certificate and a certification to teach English as a Second Language.
Robert's leadership roles in a multicultural environment have honed his skills in managing change and developing successful Customer Experience strategies.
Apart from his airport role, Robert is a versatile individual, working as a professional disc jockey and voice over specialist for major studios and media outlets.
He is also actively involved in academia, pursuing a Masters Degree in English as a Second Language at the University of North Texas.
Robert's educational background includes studies in American Literature, English Language and Literature, Political Science, Journalism, Psychology, and Spanish at various institutions.
