Robert Malthoff

Robert Malthoff is a professional with an extensive background in managing performance and regulatory governance for key supplier relationships at Sainsbury's Bank and Argos Financial Services.

With experience overseeing budgets exceeding £15m and contract values over £30m, Robert's responsibilities encompass risk, assurance, change, and incident management, ensuring resilience across customer contact channels.

He is recognized as a commercially astute decision-maker, possessing strong analytical skills tailored for dynamic commercial, operational, and support settings. Robert excels in influencing stakeholders across all levels to drive business and personal objectives.

Bringing over 20 years of expertise in call center management, Robert has a proven track record in cultivating sales and service-oriented cultures. His background includes roles such as Senior Delivery Manager at Serco Global Services on the Shop Direct contract, where he managed sales, service quality, and commercial metrics across multiple channels and international operational centers in the UK, India, and South Africa.

Robert Malthoff's educational background includes studying at Prestatyn High School.

His professional journey includes positions such as Credit Risk & Financial Crime Supplier Relationship Manager and Supplier Relationship Manager at Sainsbury's Bank, Customer Servicing Third Party Relationship Manager at Home Retail Group PLC, Customer Experience Manager, and Customer Support Manager at Serco, Area Sales Manager at HBOS, Contact Centre Team Leader/Recruitment Manager, Executive Sales Advisor at Bank of Scotland, and Top Level Floor Supervisor at Arcadia Group Ltd.