Robert Kaiser

Head of Customer Experience at Tacto

Robert Kaiser is the Head of Customer Experience at Tacto, a company specializing in industrial procurement platforms. His role involves leading initiatives to ensure clients achieve optimal outcomes through Tacto’s solutions, focusing on dedicated support, onboarding, and strategic guidance.3 4

Professional Background

Current Role: At Tacto since 2021, he has held multiple leadership positions, including Chief of Staff and Business/Ops, before transitioning to Head of Customer Experience.2 4
Previous Experience:
- Boston Consulting Group (BCG): Worked as an Associate and Junior Associate (2018–2020), advising medium-sized industrial companies on compliance and operational processes.1 4
- Co-Founder of AIDLETICS: A startup aimed at promoting physical activity through sports (2016–2018).2 4
- Internships: Gained experience at KPMG, Roland Berger, PwC, and cf GmbH in roles spanning IT advisory, M&A, and restructuring.2 4

Education

Ongoing: Researcher in Business & Politics at UC Berkeley and pursuing a Master’s in Management & Technology (Technical University of Munich).2
Degrees:
- B.Sc. in International Management (ESB Business School, Reutlingen University)
- B.A. in Global Business (Dublin City University).2

Expertise

Digitalization of Procurement: Focuses on compliance with regulations like the German Supply Chain Act (LkSG) and leveraging AI for master data quality.1 5
Supply Chain Resilience: Advocates for digital transformation in procurement to address regulatory challenges and operational efficiency.1 3

His LinkedIn profile (username robert-kaiser-1b1607108) aligns with his role at Tacto and his professional trajectory.4