Robert Fraser

Robert Fraser is a highly skilled leader in Information Technology systems and Client Facing activities, with experience in both small customer venues and large BPO spaces with globally recognized brands.

He excels in communication, addressing C-level audiences and tactical IT and business owners, with a proven track record in team building, restructuring, and managing teams ranging from 10 to 120 members.

With over 14 years of experience in IT, Robert has demonstrated success in project management, specializing in bringing challenging projects in on time and on budget.

His primary focus over the last decade has been on work from home remote models and systems, showcasing adaptability to changing conditions and diverse knowledge of networks, telephony, desktop technologies, and core infrastructure of large enterprises.

Robert is currently seeking a placement in an IT tech firm that is established or one at the forefront of innovation.

His specialties include team leadership, mentoring, executive communication, project planning and execution, new project launches, department restructuring, process improvement based on Six Sigma, working with high visibility clients, issue remediation and proactive process improvement, efficiency improvement, document creation, and bridging the gap between business and IT groups.

He studied at Laurentian University/Université Laurentienne and has held various roles at TeleTech, including Executive Director - Information Technology Operations, Director - Technology Operations, Senior Manager - Account Management, Technical Account Manager, Technology Manager, Site Technology Lead, and Site Technology Specialist.