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    Robb Wylie

    Head of Complaints

    Robb Wylie is the Head of Complaints at Octopus Investments, a role in which he oversees complaint handling for Octopus Investments, Octopus Real Estate, and customers of Octopus Choice and Cash products.1 With over 20 years of experience in financial services, Wylie brings a wealth of knowledge to his position.2

    In his role, Wylie leads a team responsible for addressing concerns from approximately 70,000 customers, including financial advisers.1 His approach emphasizes doing the right thing, which involves taking customer concerns seriously, acknowledging them quickly, understanding errors, and finding solutions.1

    Prior to joining Octopus, Wylie held various positions in the financial services sector, including:

    • Financial adviser
    • Marketing manager
    • Group compliance director
    • Specialist contractor for firms like Coutts, Barclays, Halifax, and AXA
    • Contractor at the Financial Ombudsman Service1

    Wylie values the Octopus culture, which he describes as providing autonomy, trust, and the ability to speak directly with colleagues at any level.1 He appreciates the opportunity to contribute positively and work with people he respects in a company he's proud to represent.1

    Outside of work, Wylie resides in South Wales and enjoys spending quality time with his wife and children during his days off.1

    Highlights

    Aug 20 · octopusgroup.com
    Setting high standards: get to know Robb Wylie - Octopus Group
    Setting high standards: get to know Robb Wylie - Octopus Group
    Dec 18 · yelp.com
    ROB WILEY, PC - Updated February 2025 - 15 Photos & 40 Reviews
    Feb 23 · en.wikipedia.org
    Robert Wiley - Wikipedia

    Related Questions

    What inspired Robb Wylie to transition into a role handling complaints?
    How does Robb Wylie's background in financial services benefit his current role?
    What makes Octopus Investments' approach to complaints unique?
    How does Robb Wylie ensure that complaints are resolved fairly and efficiently?
    What are some common complaints Robb Wylie's team handles at Octopus Investments?
    Robb Wylie
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    Location

    London, England, United Kingdom