Suggestions
Robb Wylie
Head of Complaints
Robb Wylie is the Head of Complaints at Octopus Investments, a role in which he oversees complaint handling for Octopus Investments, Octopus Real Estate, and customers of Octopus Choice and Cash products.1 With over 20 years of experience in financial services, Wylie brings a wealth of knowledge to his position.2
In his role, Wylie leads a team responsible for addressing concerns from approximately 70,000 customers, including financial advisers.1 His approach emphasizes doing the right thing, which involves taking customer concerns seriously, acknowledging them quickly, understanding errors, and finding solutions.1
Prior to joining Octopus, Wylie held various positions in the financial services sector, including:
- Financial adviser
- Marketing manager
- Group compliance director
- Specialist contractor for firms like Coutts, Barclays, Halifax, and AXA
- Contractor at the Financial Ombudsman Service1
Wylie values the Octopus culture, which he describes as providing autonomy, trust, and the ability to speak directly with colleagues at any level.1 He appreciates the opportunity to contribute positively and work with people he respects in a company he's proud to represent.1
Outside of work, Wylie resides in South Wales and enjoys spending quality time with his wife and children during his days off.1