Rob Penn

Rob Penn is an accomplished Digital & Media Analytics product leader with expertise in B2B Customer Success & Cloud Service management.

He is recognized as a continuous improvement ace and customer experience champion, known for his ability to drive positive change.

As an Agile-certified Product leader with a Marketing background, Rob is dedicated to making a difference and sharing success.

With a unique perspective as a former Warner Brothers pop recording artist, Rob brings a diverse set of skills to the table.

Rob's leadership spans across Video & Advertising Analytics Products, Cloud Analytics DevOps, and Customer Success.

He holds a degree in Marketing & Product Management from The Wharton School, Univ. of Pennsylvania, and certifications in Agile, Python, and Product Management.

Rob has overseen B2B media analytics product operations for numerous major providers across the US, Canada, and Latin America.

He has led the launch of multiple OTT TV networks and advertising tech projects, including Stream app, FreeWheel, and Adobe integration.

Rob has built and directed teams for Video Analytics, Content Management, and Editorial operations, impacting millions of users in the US and Canada.

He has played a key role in primary research design for NBCUniversal, investigating movie soundtrack consumer behavior.

Rob's initiatives have elevated Comcast's customer experience standards, including the introduction of quality video customer experience analytics.

By nurturing partnerships and empowering teams, Rob has significantly improved X1 customer experience at Comcast.

His expertise extends to interactive TV advertising apps, Production Management, and prototyping UI/UX solutions adopted on the X1 Platform.

Beyond his professional endeavors, Rob serves as a Director on the Board of Directors at World Café Live and LiveConnections.org, contributing to the Philly music community.

Rob has a strong educational background, with a focus on Marketing at The Wharton School and advanced training in Microsoft Office Specialist Program.