Roald Gjelsten is an accomplished professional with extensive experience in service and project management, particularly in the context of Autostore systems.

From 2005 to 2007, Roald primarily worked as a service technician on Autostore projects, including being responsible for the first Autostore site.

In 2007, he transitioned to the role of project manager, overseeing the upgrade of Autostore sites and assuming service responsibilities for all sites.

Throughout the years, Roald demonstrated his expertise by managing various projects aimed at enhancing Autostore systems, developing interfaces and firmware, and improving after-sales support.

By 2011, Roald had successfully built a service, support, and after-sales department in Norway, expanding to establish a support office in Poland in 2013.

His efforts led to the global expansion of Autostore service delivery, reaching over 15 countries in 2014 and expanding further to 20 countries in 2015.

In 2018, Roald further expanded support by setting up an office in Boston, USA, and optimizing operations by transitioning to Salesforce for case management.

By 2020, Roald's team grew to 21 people across multiple countries, handling over 118 partner offices worldwide and focusing on building effective communication channels.

Roald's educational background includes studies in Leadership Development, Organizational Leadership, Mechatronics, and Automation Engineering from various esteemed institutions.

With a goal to establish the best service department for global partners, Roald Gjelsten continues to lead in service excellence and quality management within AutoStore.