Douglas College

Langara College

North Surrey Secondary School

Account Manager

Safeway Trucking/Safeway Services is a 10-year old family business that is well recognized in the forest industry. The company hauls lumber and containers allover BC, Alberta, and Oregon.

Dispatched for local truck drivers in BC for Super B trains, containers and flat decks. Maintained accurate bookkeeping records and reduced outstanding accounts by 40% in two years.
Currently assisting with payroll for 25 truck drivers which include: weekly driver sheets, customer invoices, and general ledger

Safeway Trucking & Safeway Services Ltd

Administrator/Office Manager

Provided support for existing and new clients for this new saas startup
Trained new clients on how to use the Accounts Payable software (Saas). Ongoing management of new clients after initial training
Developed training material and support tools for new customers to learn to use the software
Managed the implementation of the software with new customers including getting them setup and managing integrations with their accounting systems
Worked with programmer on a daily basis testing bugs and new features for the software
Worked with programmer on resolving technical customer support issues
Provided support via email, web, phone and travel to customer sites

Bean Services Inc

Client Support Consultant & Implementation Manager

Managed an existing portfolio of 2 major accounts (Cricket Wireless (www.mycricket.com) &amp; MetroPCS (www.metropcs.com) in the US with a focus on retention and added value up-selling. 
Managed day to day duties associated with kiosk networks for 2 Wireless companies.

Manage day to day account concerns with accounts by acting as primary point of contact for accounts; conducted weekly follow up meetings 
Daily software/hardware issue tracking via ISIS Helpdesk v2.3 to provide quick resolution by following up with respective departments to ensure completion dates are maintained 
Implements new policies and procedures for Logistics Team  and Customer Care Call Centre Employees
Work directly with Project Management Office (PMO) in implementation of new corporate accounts and projects from start to finish
Onsite training of hardware and software sold to new accounts; created training documentation and performed live training for executives and employees
Identifies accounts presenting an attrition threat, apply retention strategies to prevent attrition
Actively identifies contracts prior to their expiry date with the intention of successfully renewing the contract and extending the term of the business relationship
Assist Finance Team with Accounts Receivable processes regarding past due corporate accounts
Documentation and analysis of policies and procedures for Logistics team to improve business methods
Ritchie Gill
Tel: 604-572-6288	6775 150A Street
Email: ritchiegill23@gmail.com	Surrey, BC
V3S 1N5

TIO Networks Corp

Account Management & Network Business Manager

Provided level I &amp; level II technical support to an established web hosting customer base, along with helping manage day-to-day internal support and network activities. Responsibilities included generating new business/accounts, maintaining business relationships with existing customers providing technical service in the following areas: server side problems, database administration, email issues, and assistance in either development or technical knowledge for their websites.

Pacific Online Inc

Technical Support Representative

Sold home/auto insurance polices to walk in clients and over the phone. Handled 30 to 50 calls per day counseling existing policyholders and new clients about home/auto insurance options resulting in repeat business for CDI. 

Trained and coached new advisors on effective sales techniques, acted as team leader for meetings, and led a successful outbound sales project, which generated an additional $50,000 dollars in sales



Ritchie Gill