Rilin Channawar

Rilin Channawar serves as the Director of Area Sales (West) at Ozonetel Communications Pvt Ltd, bringing over 8 years of experience in various sectors, including Unified Communications, Cloud Telephony, and Enterprise Telecom. Her educational background includes an MBA in Marketing from MMM's IMERT, which complements her extensive professional journey.

Professional Background

Channawar has held significant roles in several organizations prior to her current position. Her career includes stints at:

• Reliance Global Cloud Exchange
• Knowlarity - Cloud Communications
• Farm Express Services
• TekEdge Solutions
• EABS
• IMRB International

In these roles, she has excelled in areas such as business research, marketing, and account management, showcasing her versatility and leadership abilities.2

Expertise and Skills

Rilin is recognized for her capabilities in:

• Team management
• Large account management
• Pre-sales and solution selling
• Revenue enhancement

Her hands-on experience and innovative approach make her a valuable asset to Ozonetel, where she focuses on enhancing customer experiences through advanced technologies like AI and omnichannel support.13

Contributions to Ozonetel

At Ozonetel, Channawar emphasizes the importance of customer experience (CX) strategies tailored for sectors such as Non-Banking Financial Companies (NBFCs). Her initiatives include leveraging AI-driven insights to improve sales processes and customer interactions.1

Overall, Rilin Channawar's leadership at Ozonetel reflects a commitment to driving sales efficiency and enhancing customer engagement through innovative solutions.