Baylor University

Senior Director, People Services at XPO Logistics, Inc.

League City, Texas, United States

XPO Logistics, Inc.

Senior Director, People Services

Director HR Technology (Service Management)

- HR Current State Assessment Lead – Served as an advisor for a Fortune 100 retailer, leading the assessment and identifying opportunities around current state people, process, and technology; Provided consultation on pre- HCM implementation and HR Transformation opportunities; Analyzed current state organizational activities and automation opportunities, which instructed a future state organization redesign
- HR Enabling Technology Lead – Served as an advisor for a Fortune 500 consumer products company, leading the current state assessment, contact center build out, and the implementation of the ServiceNow HR Service Management platform which included Case, Knowledge Management, and an HR Portal
- Customer Service & Logistics Lead - Served as an advisor for a Fortune 200 consumer products company providing them assistance in streamlining their logistics processes and realigning their current state organization
- Business Case Lead – Served as an advisor for the world’s largest publicly listed independent provider of claims management solutions, to assist them in developing a business case for a shared services model
- HR/Payroll Shared Services Implementation - Served as an advisor for a Fortune 50 pharmaceutical firm, assisting in transitioning HR and Payroll operations from an outsourced provider to an in-sourced model; Performed current state assessment and future state process redesign by developing process documentation; Designed and led the functional testing of the client’s Contact Center REMEDY Case Management and Knowledge Base system; Created and delivered multiple classroom training sessions on the REMEDY Case Management System
- Vendor and Risk Management - Assisted Walmart in vendor management and risk management assessment.  Assisted in documenting, creating and developing vendor management processes, as well as assisting, in assessing counterparty risk exposure for the client.

KPMG US

Manager KPMG Advisory

Client Financial Management Transition/SWAT Specialist, Houston		June 2006 –December 2011
Worked with engagement executives to set up and coordinate an engagement’s work, financial management processes, tools, and reporting structure, including analyzing financial results for the engagement ream, the client, and the appropriate internal organizations.

- Prepared baseline/budget for managing operations; enabled Accenture to save more than $165,000 for one year
- Worked closely with contract executives, providing business analysis to improve invoicing and collections process resulting in improved productivity by 55% and reduction of overall cost of capital by 66%
- Designed SAP structure to ensure GAAP compliance and taxation rules which reduced tax liability by 25%
- Drove fiscal year budgeting and planning process
- Rated “At the Very Top” for the last fiscal year.  Only one of two people to be rated at that level.

Client Financial Management Analyst, Dallas								June 2004–May 2006
Responsible for forecasting, reporting and routine transaction processing (invoices, journals, etc.) for multiple clients with medium size (approximately $1 million/year; Analyzed financial data as required to enable management to make appropriate business decisions; Worked as part of the initial SAP conversion team when Accenture implemented SAP worldwide; Created job-aids to document transaction steps and best practices for using SAP, which are still used in the Dallas center

Accenture

Client Financial Management Transition Specialist

Ricky Thanudape