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Ricki Gross
Senior Customer Experience Specialist, School Access at Teachers Pay Teachers
Professional Background
Ricki Gross has built a remarkable career focused on enhancing customer experiences and making a significant impact in the educational sector. With a solid foundation in psychology and community action, Ricki has transitioned through various roles that highlight her commitment to education and support for teachers and students.
Currently, Ricki serves as a Senior Customer Experience Specialist at Teachers Pay Teachers, a well-known platform that empowers educators by providing a marketplace for teachers to share and sell their original resources. In this role, Ricki utilizes her skills in customer relations and user experience to ensure that both teachers and students have the best possible experience while using the platform. Her ability to empathize with customer needs and provide exceptional service has made her a valuable asset to the team.
Prior to her current position, Ricki was a Customer Experience Specialist at Teachers Pay Teachers. In this role, she focused on understanding user feedback and implementing strategies to improve service delivery. Her commitment to fostering positive relationships with users was central to her contribution and laid the groundwork for her advancement into her current senior role.
Ricki's passion for education and community development is further reflected in her experience with Working In Support of Education (WISE), where she served as a Program Manager. In this position, she oversaw various educational programs aimed at bolstering student achievement and engagement. Her leadership capabilities shone brightly, ensuring that initiatives were effectively executed and aligned with the organization's mission of supporting education.
Before her time with WISE, Ricki worked as a Curriculum & Instruction Program Associate at BUILD, where her focus was on developing educational materials and programs that catered to diverse student needs. Her work here not only demonstrated her dedication to creating effective learning environments but also highlighted her ability to collaborate with educators and stakeholders to drive educational success.
Ricki's commitment to service began early in her career when she joined City Year as an Americorps Member. This experience provided her with the opportunity to work closely with students, offering academic support and mentorship. This foundational role deepened her understanding of the challenges faced by students in under-resourced communities and solidified her desire to work within education.
Education and Achievements
Ricki holds a Bachelor of Arts (BA) in Psychology with a focus on Community Action and Social Change from the University of Michigan. This educational background has equipped her with a deep understanding of human behavior and the dynamics of community engagement, which she has effectively translated into her professional roles.
Throughout her career, Ricki has demonstrated a commitment to continuous learning and self-improvement. She actively seeks opportunities to gain knowledge about educational trends, customer service best practices, and innovative approaches to enhance user experiences.
Achievements
Ricki's journey in the field of education and customer experience highlights numerous achievements. Her move from a Member of Americorps to a Senior Customer Experience Specialist illustrates not only her dedication to her work but also her capability for growth in a competitive landscape. At Teachers Pay Teachers, she has been pivotal in improving customer feedback scores and enhancing user engagement, which underlines her effectiveness as a professional in customer experience.
Ricki's skills in building relationships and her empathetic approach have led to the development of training programs for new employees at Teachers Pay Teachers, ensuring that high standards of customer service continue to be upheld as the organization grows. Her contributions to educational programming while at WISE and BUILD have also been substantial, as she worked to create programs that are impactful for students and educators alike.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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