Colorado Technical University

Spencer School of Business

Prairie Valley

Compliance Coordinator

Skills: Soft Skills · Customer Support · Customer-Focused Service · Spreadsheets · Creative Problem Solving · Written Communication · Attention to Detail · Interact with All Levels Of Management · Communication · Multitasking · Customer Satisfaction · Customer Experience · Computer Literacy · Airlines · Problem Solving · Customer Service

American Airlines

SSC Specialist

•	Maintain station is compliant for disposal and storage of DG
•	Perform weekly audits on storage and containment areas
•	Certify employees understand proper spill policies and procedures

Envoy Air

Lead Environmental Coordinator

•	Interview prospective candidates
•	Edit forms in ICIMS
•	Administer drug tests for new hires
•	Perform fingerprints for new hire background check
•	Aid new hires in filling out I9 paperwork
•	Schedule candidates for new hire training

Hiring Manager

•	Order supplies for office through Coupa
•	Receive orders so vendor can receive payment
•	Ensure medical supplies are not expired; replace/restock first aid kits
•	Certify grab and go kits are stocked
•	Confirm adequate supplies for janitorial staff are on hand
•	Maintain all purchase orders for fuel, glycol, maintenance purchases
•	Order replacement bags for the BSO

Office Administrator

•	Perform financial audits 
•	Perform station audits
•	Perform ramp, security, customer service audits

Assist customer with check-in using Qik over Sabre
Perform exchanges, seat changes and upgrades as appropriate
Protect the company and its assets from HAZMAT
Assist customers with delayed or damaged bag claims

Lead Customer Service Representative

•	Assist customer with checking in and checking baggage
•	Aid stranded customers with rebooking
•	Protect the company from dangerous goods
•	Aid passengers with delayed luggage issues

Customer Service Representative

Manage rural carriers and clerks at Maricamp Branch
Meet our DOV goals
Approve/Disapprove for annual and sick leave
Perform 4003s for Maricamp and Paddock Branches as well as the Main 
Worked on Route Inspection teams to inspect routes in the district

United States Postal Service

Supervisor Customer Service

Manage city and rural carriers and clerks at APO and 5 RMPOs
Meet our DOV goals
Perform 3999s for the Hawkeye District
Approve/Disapprove for annual and sick leave
COR Data Prep Tech for Hawkeye District
Work and monitor at the District LOC

Customer Service Supervisor

Manage on a given day 10 – 150 craft employees
Meet our CET and DOV goals
Managed 26 DPBS/CIOSS/DIOSS machines as well as LCTS
Managed SPBS, Flat Sorter, Express Mail and Registered
Approve/Disapprove for annual and sick leave

Distribution Supervisor

Sorted incoming/outgoing mail, parcels and packages
Distribute mail to carriers
Distribute accountable mail
Box section distribution
Sell postal services, stamps, mailing supplies

PTF Clerk

Sorted incoming/outgoing mail, parcels and packages
Loaded/unloaded trucks
Distributed mail to 32 carriers
Put up box section

Assist clients with travel reservations
Process change, refunds and cancellations per policy
Maintain and create relationships with all business accounts

Serco

Orbitz for Business Desk Agent

Manage travel accommodations for 300+ team members to include commercial air, hotels and rental cars
Create detailed itineraries on company and commercial fleets; communicate completed itineraries to affected parties in a timely and efficient manner
Arrange meeting spaces, hotel rooms and catering for groups of 5 – 150 team members
Negotiate hotel rates and contracts to ensure lowest rates are utilized at all times
Lead and maintain the relocation process for all new hires at POET to include updating travel software and policies to align with company objectives

POET

Travel Coordinator

Created and maintained relationships with multi-million dollar accounts
Maintained retention of owners by providing detail oriented customer service at all times
Enhanced owner travel by providing personal attention and services to each trip
Maintained proactive planning to ensure satisfaction of the NetJets product and service when delivered to the owner
Managed and maintained over 500 owner accounts on a daily and weekly basis
Communicated with various departments within NetJets to include maintenance of owner flights and itineraries, sales, marketing, billing, finance, operations, dispatch and crew support

NetJets, Inc

Account Manager

Created a positive relationship with perspective owners prior to arrival by communicating all aspects of their travel in a timely and efficient manner
Helped streamline billing and reporting processes 
Assisted Oak Plantation Resorts in saving over $100,000 by effective negotiation on travel and lodging deals

Oak Plantation Resort

Customer Care/Concierge

Created a positive vacation purchasing experience for all customers by providing expeditious service and a high level of attention to detail 
Assisted in raising revenue and achieving goals by up-selling hotel and car rental options
Maintained excellent customer relations by providing the highest level of customer service at all times

Tourico Holidays

Flights Agent

Supervised a department of 15 agents in addition to eight ground staff
Maintained department schedules and vacation requests
Printed vouchers for lost baggage items as well as hotel and food vouchers through the SABRE Reservation System
Maintained trades and resolved conflicts amongst passengers and travel arrangements
Assisted agents with check-in, ticketing and hotel reservations using SABRE Reservation System
Performed as operations agent to ensure weight and balance of aircrafts were correct to pass off to the PIC
Trained and held GSC position and oversaw the security check points

Richard Dean