Richard Schwartz, MA

I am the Life Sciences Practice Lead @Qualtrics, I help health-focused organization understand & execute XM (Experience Management) business solutions. My personal moonshot is validating EaaM - Experience as a Medicine

Richard Schwartz, MA, is a Solution Architect and Brand Storyteller known for his work in Healthcare Technology and Behavioral Design.

With a background in American Literature and Film from Appalachian State University, Richard also studied Curriculum Design and Instructional Media focusing on Behavioral Design in Adult Education.

Formerly holding key positions in prestigious organizations like Qualtrics, Harvard Business Review, RX4CX, Medallia, Publicis Health, TEDMED, and WebMD, Richard brings a wealth of experience in Life Sciences, Customer Experience, Innovations, and Marketing.

As a mentor and advisor, Richard has been actively involved with NYC Media Lab Combine, Dreamit Ventures, and various marketing and healthcare-related ventures.

Drawing inspiration from popular culture, Richard refers to himself as the 'Arthur Kirkland of Healthcare,' highlighting his passion for fixing broken health systems.

With a deep understanding of the healthcare industry, Richard helps global brands enhance customer and colleague experiences, emphasizing the importance of Experience as a Medicine.