Richard Schwartz, MA

Richard Schwartz, MA, who is the Life Sciences Industry Practice Lead at Qualtrics, has a diverse and extensive career in the healthcare and customer experience sectors. Here are some key points about his background and experience:

Current Role

• Life Sciences Industry Practice Lead at Qualtrics, a position he has held since May 2023.1

Previous Roles

• Health Care Customer Experience Evangelist and Activator at RX4CX - RAPT Health, a role he has maintained since November 2018.1
• Life Sciences Industry Practice Lead at Medallia from October 2020 to February 2023.1
• Global Head of Innovations at Publicis Health from September 2017 to November 2018.1
• SVP, Marketing and Connected Health Partnerships at Digitas Health, Publicis Groupe from April 2013 to September 2017.1
• Executive Director, Biopharma at WebMD from December 2003 to April 2013.1
• Vice President Of Strategic Marketing and Vice President, Creative Director at Digitas (Medical Broadcasting Company) from 2000 to 2003 and 1997 to 2000, respectively.1
• Marketing at Bristol-Myers Squibb from 1987 to 1996.1

Other Involvements

• Mentor / Advisor at NYC Media Lab Combine since January 2018 and at Dreamit Ventures since June 2016.1
• Harvard Business Review Advisory Council member since January 2022.1
• TEDMED Advisory Board Member from September 2016 to November 2019.1

Education

• Graduated from Appalachian State University from 1981 to 1986.1

Certifications

• Prof G Certified Strategist from Section4, issued in July 2020.1
• Medallia Customer Experience Professional Certification, issued in February 2022.1

Richard Schwartz is also involved in leading "Experience as a Medicine" (EaaM) explorations and efforts, highlighting his focus on the impact of experiences on healthcare outcomes.