Rich Minns

Rich Minns is a seasoned professional in the digital and customer experience domain, currently holding a leadership position at Capgemini. As the Vice President of Digital Customer Experience and Group Commerce CTO, he plays a crucial role in driving strategy and innovation for direct-to-consumer applications.12

Professional Background

Rich Minns has extensive experience in product management and digital transformation. He is known for growing collaborative teams and has over 500 connections on LinkedIn, indicating a strong professional network.1 His expertise spans across various areas of digital business, including:

• Data-driven customer experience: Rich has been involved in launching and implementing data-driven CX solutions, which have delivered significant results for Capgemini's customers.4
• Subscription economy: He has shared insights on the growing importance of subscription-based business models across industries.3
• Composable commerce: Rich has discussed the benefits of fully customizable commerce stacks that deliver tailored experiences and support innovation.7

Industry Recognition

Rich Minns' expertise is well-regarded in the industry. He has been invited to speak at major events such as Dreamforce, where he shared his journey with Salesforce.5 Additionally, he has commented on Capgemini's recognition in the Forrester Wave report for AI services2, highlighting the company's strengths in this area.

Focus Areas

Rich's professional interests and responsibilities appear to include:

• Sustainability: He has discussed organizations' efforts to meet sustainability targets despite geopolitical challenges.6
• AI and Data Services: As evidenced by his posts about Capgemini's AI services recognition.2
• Digital Transformation: His role involves driving innovation in direct-to-consumer applications and commerce technologies.

Rich Minns' LinkedIn profile and posts demonstrate his deep involvement in shaping digital customer experiences and commerce strategies at Capgemini, positioning him as a thought leader in the digital transformation space.