Suggestions
Richard McDonald
An accomplished Service Assurance Manager responsible for creating policy, metrics, and overseeing incident and CMDB issues and escalations
Richard McDonald is an experienced IT Project Manager with over 15 years of executive management experience. He has managed IT infrastructure information architecture, SDLC, legal, operational, supply chain, and mobile application projects. His expertise lies in utilizing Waterfall, Scrum, Kanban, and Agile methodologies for project management. Richard has a proven track record of strong leadership, strategic planning, team collaboration, risk management, change management, and cost reduction. He is also well-versed in regulatory affairs, compliance governance, and HIPAA policies.
In terms of education, Richard has a BS in Technology Management from Devry Institute and a Master of Business Administration (M.B.A.) in Information Technology Project Management from Keller Graduate School of Management of Devry University.
Richard's professional experience includes roles such as Service Delivery Manager (Chief of Staff) / Program Manager at Alight Solutions, Director of Business Development / Project Manager at AARS INC, Director of Infrastructure Services at University HealthSystem Consortium, and Supervisor / Sr. Wide Area Network Engineer at W.W. Grainger. Currently, he works as a Sr. Program Manager at TEKsystems.
Overall, Richard McDonald's extensive expertise in project management, team leadership, regulatory affairs, and cost reduction make him a valuable asset to any organization.