Richard Brown

Richard Brown is the Co-founder and Managing Director of converse360, a company specializing in conversational AI, virtual assistants, and customer service automation.1 With over 20 years of experience in the Customer Experience sector, Richard is responsible for strategy, sales, and marketing at converse360.12

As a qualified Electronics Engineer, Richard has built a strong background in technology and customer service.1 His career highlights include:

1. Co-founding 5i in 2002, which he grew into one of the most successful unified communications and IT integrators in the UK.2

2. Serving as Director of Sales at 365IT from 2009 to 2017.3

3. Briefly working as a Director at activereach Ltd in 2017-2018.3

4. Taking on his current role as Managing Director at converse360 in 2018.3

At converse360, Richard leads a team that leverages deep expertise in customer experience, self-service, automation, contact center, and communications technology.1 The company's mission is to create engaging digital experiences that effortlessly assist and serve customers through personalized and convenient interfaces.1

Richard's LinkedIn username is richardbrown2020, as mentioned in the query. He is based in Windsor, England, United Kingdom.4