Richard Beevers

Richard Beevers is the Director of Customer Plus, a consultancy focused on enhancing customer experience and loyalty for businesses. With over 40 years of experience in marketing communications and customer relationship management, he has established himself as an expert in the field.

Professional Background::

• Beevers began his career after graduating from business school in the late 1970s. He held various positions at notable companies, including Jefferson Smurfit Group and Hillsdown Holdings, where he served as a marketing manager.
• He later joined Capita Group, where he managed both their management and property consultancy divisions, overseeing significant projects such as the engineering of the new Wembley Stadium and the Wimbledon roof.
• Approximately 15 years ago, he founded Customer Plus, where he leads initiatives to assess and improve customer experiences through methodologies like customer satisfaction surveys and training programs.12

Expertise::

• Richard is a certified Net Promoter Score (NPS) practitioner and an accredited C-me color profiling activator, which allows him to conduct effective workshops tailored to diverse client needs.1
• His approach typically involves a three-phase process: Discovery (assessing current customer experience), Design (defining desired outcomes), and Delivery (implementing strategies to achieve those goals) .1

Beevers is also active on LinkedIn, where he shares insights related to customer experience and marketing strategies.3