Colby College

Chief Information Officer at Health Advances LLC

Chief Information Officer; 2008 – Present
Health Advances LLC (a Parexel company); Newton, MA

Founded in 1992, Health Advances is a strategy consulting firm focused on healthcare technology. Health Advances is a wholly owned subsidiary of Parexel International Corporation.

•	Provide 24x7 global enterprise information technology leadership including strategy, operations, security, application development support, infrastructure, policy, staffing, budgeting, technical support, training, client contracts, vendor contracts, and staff management
•	Led several technology revolutions, most recently, led the transformation from on-premise virtual infrastructure to full-cloud operations
•	Created globally accessible, infinitely scalable, continuously available systems at a cost that is aligned with demand
•	Led conversion to Microsoft 365 and Microsoft Azure, support the use of Microsoft Dynamics 365, Oracle NetSuite, and other point solutions
•	Redesigned and revised vital proprietary strategic line-of-business applications
•	Manage contract and outsourced resources
•	Implemented security, usage, and regulatory compliance policies including Health Insurance Portability and Accountability Act (HIPAA), MA 201 CMR 17.00, Sarbanes–Oxley (SOX), California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR)
•	Co-chair of the information technology steering committee
•	Converted from contract employment to regular employment in 2009

Health Advances LLC (a Parexel company)

Chief Information Officer

HiWired provided remote technology support solutions. Clients included Comcast, OfficeMax, Sony, Cox Cable, Tiger Direct, BJ’s Wholesale Club, and Windstream Communications. Awarded PC Magazine’s Editors' Choice for online technical support. 

•	Led all enterprise technology, engineering, and operations
•	Strategized with founders and management to design and build scalable, high performance products
•	Member of executive committee responsible for HiWired’s business model and strategic direction
•	Led blended teams of internal and outsourced engineers, administrators, and technicians
•	Reengineered products, processes, systems, and infrastructure for massive scalability, highest performance, and continuous availability
•	Established full internal and external security and privacy controls and compliance for all company departments, vendors, and clients including Payment Card Industry Data Security Standard (PCI DSS)
•	Established domestic and offshore outsourcing strategies
•	Designed and built new contact center and technician operations center to accommodate hundreds of onsite and remote technicians and service representatives
•	Instituted and conducted periodic career planning sessions for staff members
•	Conducted due diligence to evaluate merger and acquisition opportunities

HiWired, Inc. (HiWired was liquidated in 2008)

Senior Vice President of Technology

Colliers International is a global commercial real estate services company.

•	Led all enterprise technology strategy and operations for the Colliers worldwide organization
•	Supported international employee base generating over $65 billion in annual transaction volume
•	Created a global business technology vision, formulated and implemented systems and architectures to develop new strategic opportunities and generate new business
•	Functioned as worldwide technology leader for Colliers, negotiated enterprise contracts, led global meetings and conferences

Colliers International

Executive Vice President and Chief Information Officer

SmartBargains operated www.smartbargains.com and Rue La La (www.ruelala.com). SmartBargains was a worldwide top 30 e-commerce company.

•	Led all technology strategy and operations including internal and outsourced software engineering, quality assurance, customer service, fulfillment, loss prevention, database administration, project management, network operations, Internet engineering, help desk
•	Achieved over 70% combined cost reductions in IT operations, fulfillment, and customer service while monthly order volume increased more than 2200%
•	Reduced fraud related losses by over 97%
•	Negotiated contracts, advised legal counsel regarding technology, intellectual property, outsourced services
•	Built and operated massively scalable 7x24 Internet e-commerce sites at external data center
•	Hired and managed highly productive, flexible teams totaling more than 40 people at multiple locations

SmartBargains, Inc. (operated by Rue La La)

SmarterKids.com (now Discount School Supply) is an award-winning e-commerce company providing educational products and services for children. Excelligence Learning Corporation is a diversified educational products company formed by the year 2000 merger of SmarterKids.com and Discount School Supply.

•	Created and led technical teams for network administration, Internet engineering, software development, technical support and strategic business systems
•	Developed massively scalable multi-tier Internet e-commerce infrastructure and architecture
•	Built organization to provide all desktop, administrative, remote, and help desk services
•	Built and operated new fulfillment center with advanced automation
•	Built an integrated customer service center providing phone, chat, email management, callback
•	Frequent business and technology commentator, speaker and analyst
•	Worked closely with board of directors and venture investors, evaluated merger and acquisition candidates
•	Authored portions of Securities and Exchange Commission documents for successful initial public offering
•	Responsible for vendor management, contracts and negotiation

Rich Secor