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Rich Alvis
Director, Head of Client Service Centres
Rich Alvis is a degree-educated senior manager with a proven track record in delivering revenue and customer service results across various industries.
He specializes in customer service, leadership, change management, operational management, strategic business planning, cost reduction, influencing, negotiation, people and performance development, as well as sales and revenue delivery.
Rich Alvis holds a PGCE in Secondary English and Media Studies from the University of the West of England, and a BA Hons Joint degree in English, Media, Film, and Communication from the University of Winchester.
He has held key leadership positions at reputable organizations such as Barclays Private Bank, HarperCollins Publishers, British Airways, O2 UK, and has also contributed as a teacher at Sir Bernard Lovell School.
His experience encompasses roles like Director, Head of Client Service Centres and Director, Head of Service Performance at Barclays Private Bank, where he led service center transformation and UK private bank client services.
Additionally, Rich Alvis has worked as Director of Customer Service and Quality at HarperCollins Publishers, People Delivery Manager at BA World Cargo, Head of Customer Services at O2 UK, and more, demonstrating his versatility and adaptability in different sectors.
