Ricardo Stern

Ricardo Stern is a Principal Engineering Manager at Microsoft, currently responsible for the Diagnostics Service infrastructure for Outlook. He has been in this role since September 2015, working on various aspects of Outlook's diagnostic capabilities.1

Career at Microsoft

Ricardo has an extensive career at Microsoft spanning over two decades:

Current Role:

• Principal Engineering Manager (Outlook Diagnostics Service) since September 2015
• Responsible for Diagnostics Data upload and classification, Azure Diagnostics Service for automated diagnostics of O365/Outlook problems, Support Ticketing experience for Outlook, and Service Infrastructure for in-app support1

Previous Roles at Microsoft:

• Principal Engineering Manager (Office 365 Customer Engineering) from June 2014 to September 2015
• Principal Test Lead in Office 365 (Information Protection) from December 2012 to June 2014
• Principal Test Lead in Office 365 (Office 365 Information Protection) from October 2011 to December 2012
• Senior Test Manager for Windows Phone Test Infrastructure from October 2009 to October 2011
• Senior Test Manager for Windows Test Technologies from February 2008 to October 2009
• Senior Test Manager for Windows Feedback from 2004 to February 2009
• SDET Lead from 2001 to 2003
• SDET/Tech Lead for System Restore in Windows XP and Windows Millennium from 1998 to 20011

Education and Early Career

Ricardo Stern's educational background includes:

• Instituto Militar de Engenharia1

Before joining Microsoft, he worked as:

• Software Development Engineer/Consultant at Tagma from January 1996 to November 1998
• 1st Lieutenant Military Engineer at IMBEL from 1996 to 19981

Throughout his career, Ricardo has demonstrated expertise in various areas of software engineering, testing, and management, particularly in Windows, Office 365, and now Outlook services. His progression through different roles at Microsoft showcases his adaptability and leadership in the technology industry.