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Ricardo Linhart
Senior Technical Consultant at ServiceNow – The Enterprise Cloud Company - CIS CSM, ITSM & RC
Ricardo Linhart is a seasoned professional with a background spanning over two decades in Information Technology and IT service management. His expertise lies in managing IT Service Management (ITSM), Customer Service Management (CSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes based on ITIL principles. Ricardo's specializations include a range of tools such as ServiceNow, PPM, ServiceWatch, CSM, Password Reset, Orchestration, BMC Remedy AR System, BMC Remedy IT Service Management, BMC Remedy Service Request Management, BMC Business Service Management, and BMC FootPrints. He holds certifications in ITIL V3, ServiceNow system administration, and ServiceNow implementation.
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Location
Brazil
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See who you know in common with Ricardo