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Ricardo Figueiredo
Director, Commerce Customer Care at Google
Ricardo Figueiredo is a highly accomplished professional with a diverse background in coaching and customer care, with an extensive tenure at Google in various key roles.
Ricardo holds Bachelor degrees from Universidade de São Paulo and Universidade Paulista, showcasing a strong educational foundation.
He is also a certified Erickson Professional Coach, demonstrating his commitment to personal and professional development.
During his time at Google, Ricardo served as the Director of gTech Commerce Customer Care, overseeing customer service operations for the commerce division.
Prior to this role, he held prominent positions such as Global VMO Head for Shopping, Flights, and Hotels, showcasing his versatility across different sectors within Google.
Ricardo's leadership acumen is evident through his roles as Head of Americas, Commerce Customer Care, Head of Brazil for Global Customer Care, and various other managerial positions.
His experience extends to managing SMB customer services, vendor relationships, recruitment, and talent acquisition at Google, emphasizing his diverse skill set and industry knowledge.
With a background at Abbott Laboratories as a Talent Acquisition Specialist, Ricardo brings a wealth of experience from both tech giants like Google and established corporations.
Ricardo Figueiredo's professional journey exemplifies a commitment to excellence, leadership, and continuous learning in the tech and customer service domains.
