Ricardo Amorim

Ricardo Amorim is a Senior Executive with extensive operational management and consulting experience, utilizing deep data analysis and people management strategies to exceed expectations.

He has a successful track record of running operations across Latin America, proficient in Portuguese, English, and Spanish, and achieving significant financial and operational performance results.

Ricardo has developed strong general management skills leading diverse teams in various areas such as call center, business development, sales, customer support, customer experience, training, quality, credit, collections, human resources, recruiting, marketing, strategy, and business intelligence over the course of his 15-year career.

He excels in helping companies, teams, and clients reach their objectives, driving revenue growth, market share expansion, customer satisfaction, and increased profits.

Ricardo studied Technology and E-Commerce at Faculdade Radial.

His professional experience includes roles as the Director of Operations and Customer Experience at Clínica Fares, Director of Operations at ID Finance, Head of Sales and Operations at Open English, Head of Business Development at Oracle, Senior Operations and Relationship Manager at Teleperformance Brasil, Customer Support Senior Manager at Cognizant Technology Solutions, and Sales Operations Manager at TeleTech.