Rhian Cusack

Rhian Cusack is a seasoned professional with a specialized focus on Development and Service Operations within the IT sector, boasting extensive experience in transforming IT teams and overseeing the transition and integration for large and intricate programs and outsourcing agreements.

With a solid educational background encompassing a Degree in Information Systems in Business and an MBA specializing in Pacific Area / Pacific Rim Studies, Rhian has effectively leveraged this foundation to navigate the entire IT Application Development lifecycle, including expertise in Agile Development and Service Management.

Rhian has taken the lead on numerous multi-million pound IT projects for prominent organizations, covering areas such as Development, Service Architecture, Design, and Implementation, all while ensuring that the service strategy aligns seamlessly with major business transformations.

In addition to a wealth of knowledge in Digital Leadership, specifically in integrating new technologies and IT platforms within Supply Chain, eCommerce, and mobile applications domains, Rhian excels in driving organizational transformations through adept leadership, coaching, and mentoring.

As a commercially astute professional, Rhian is known for delivering projects on time, within budget, and exceeding business expectations, and holds qualifications as a scaled Agilist, Prince2 Practitioner, and in ITIL V3, employing these frameworks strategically to bolster business achievements.