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Renee Harley
Experienced and passionate personal injury leader - triage - claims design - public health
Professional Background
Renee Harley is a seasoned leader in personal injury management, boasting an impressive career spanning over 17 years in the workers' compensation sector. Her most recent role at icare has allowed her to play a pivotal part in the execution of their personal injury model, showcasing her ability to translate complex ideas into practical applications. Known for her pragmatic yet innovative approach, Renee has earned recognition among her peers not only for her extensive knowledge but also for her exceptional engagement with teams.
Throughout her career, Renee has demonstrated a commitment to excellence through her various positions, including her current role as Lodgement and Triage Leader at icare NSW. Her journey has involved significant contributions to injury and claims management, impacting how organizations approach the intricacies of personal injury cases. With a strong background in developing quality assurance frameworks for claims management, she ensures that organizations maintain the highest standards in service delivery.
Renee's expertise extends to being a Subject Matter Expert (SME) for claims systems development, where she brings insight into operational efficiencies. She has a natural aptitude for teaching, having developed and facilitated training programs for diverse audiences ranging from small teams to larger industry groups, illustrating her dedication to fostering knowledge and skill development in the field.
Additionally, as a sought-after speaker at industry events, Renee shares her insights on trends and strategies in personal injury management, contributing to the broader dialogue within the sector. Her ability to analyze and identify trends has resulted in the development of effective triage and risk models, leading to enhanced claim outcomes and the building of scheme capabilities.
Renee's focus on data-driven analysis enables her to pinpoint critical areas for improvement in claims and injury management. She consistently develops strategic initiatives to address these areas, ensuring that her organizations remain at the forefront of personal injury management practices. Through her experience in running pilot programs, Renee exemplifies an innovative approach to tackling challenges and finding new methodologies that yield superior results.
Education and Achievements
Renee's educational background is an impressive mix of specialized training and advanced degrees that support her extensive career in personal injury management. She holds a Diploma in Personal Injury Management from ANZIIF, providing her with foundational knowledge in the principles and practices specific to the field. Additionally, she earned a Bachelor’s degree in Health Services, Allied Health, and Health Sciences from the University of New England in Australia, reinforcing her understanding of health-related issues that intersect with personal injury claims.
Renee further enhanced her expertise with a Diploma in Human Resources Management from National Training Pty Ltd, equipping her with the necessary skills to manage human capital effectively within organizations. Her academic journey continued with a Graduate Certificate in Public Health from the University of Newcastle, which underscores her commitment to understanding larger health systems and their implications on individual health outcomes and workplace safety.
Notable Achievements
Renee has consistently achieved significant milestones in her career. She has developed and implemented injury and claims management quality assurance frameworks that are essential for maintaining high standards in the personal injury domain. Her role as an SME for the development of claims systems has been crucial in shaping functional and efficient workflow processes.
As a dynamic communicator, Renee has facilitated training sessions that empower others in the industry, cultivating a culture of continuous learning and improvement. Speaking at industry events has also positioned her as a thought leader in personal injury management, where she not only shares her experiences but also learns from others in the field.
Renee's contributions to triage and risk model development for personal injury claims have greatly influenced the way organizations assess and manage risk, ensuring a proactive approach to claims handling. Her analytical skills allow her to identify trends and focus areas, leading to the formulation of strategies that significantly enhance outcomes.
The diverse array of pilot programs she has run demonstrates her innovative spirit. Testing new ideas and methods illustrates her belief in not only adhering to established procedures but also exploring creative solutions to elevate performance and service quality.
Renee's work at various levels of icare NSW, starting from injury management roles to her leadership in lodgement and triage operations, reflects her versatility and dedication to the personal injury sector. Her continuous engagement in the field, coupled with her ongoing development of capabilities within her teams, showcases her commitment to creating a robust framework for effective personal injury management.
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