Holy Angel University

Technical Product Engineer at Trend Micro

Trend Micro

Technical Product Engineer

• Process escalated cases from frontline engineers, endorsed cases from managers, channel partners and sales.
• Collaborate with product specialists to identify product issues, and solve customer cases.
• Involved in various projects, including new product releases, support readiness and product testings.
• Participates in beta testing activities; identifies and report product's technical defects for a smooth product release.
• Routinely conduct trainings and technical sharing sessions to frontline engineers.

Senior Systems Engineer

• Provides technical support to issues involving Trend Micro security products and solves customer cases pertaining to installation/configuration, performance, product experience, etc.
• Assist customers in the deployment of on-premise and cloud-based security solutions like endpoint protection, spam filtering (on-prem/saas), email encryption, etc.
• Provides support for the detection and removal of malware infection using Trend Micro security solutions.
• Ensures quick resolution and customer satisfaction to meet business objectives and team targets defined by Service Level Agreement (SLA).

Systems Engineer

• Spearheaded the development and implementation of an e-Purchase Request System (ePRS) using PHP/MySQL to promote paperless transactions and gradually increase employees efficiency.
• Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware either in person or over the phone.
• Install, upgrade, support and troubleshoot enterprise applications
• Quickly resolves enterprise applications and networking problems to minimize downtime

Renan Salunga