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Rebecca Spainhower
Vice President, Managed Application Services at Pivotree
Rebecca Spainhower is currently the Manager of Support Engineering at GitLab Inc. In her role, she is responsible for overseeing the support engineering team and implementing processes that enhance the efficiency and effectiveness of support operations. She has been actively involved in initiatives such as the rollout of new promotion templates for support engineers, ensuring that all promotions adhere to updated guidelines and formats.1
Spainhower has also contributed to various projects within GitLab, including discussions on defining customer wait times and key performance indicators (KPIs) for support engineers, indicating her focus on improving customer service metrics and team performance.36 Her leadership extends to managing peer groups for managers, fostering collaboration and support among management teams.5
Her professional presence is also noted on LinkedIn, where she is recognized as a key figure within GitLab's support engineering community.24
