Rebecca (Madison) Conn, MBA

Rebecca (Madison) Conn, MBA, is the Lead Director of Business Consulting at CVS Health|Aetna, specializing in National Network Management and QHP. Her role involves overseeing leadership metrics, team reporting, project management, and data analysis. Rebecca ensures a positive member and provider experience by delivering operational support and solutions through accurate network content and provider education.

With a diverse background, Rebecca has excelled in various roles within Aetna, now part of CVS Health. She has served as the Director of Business Management & Performance Optimization for HEDIS Quality Management Outcomes, managed compliance and quality programs as the National Manager of National Quality Management (Accreditation), and led key programs like Privacy, Security, Compliance, and Record Retention.

Her experience extends to handling strategic projects such as NQM Culture initiatives, Accountable Care Solutions, Network Strategy, and Quarterly Business Reviews. Rebecca has also played vital roles in process improvement teams, Sarbanes Oxley compliance, vendor management, and technology transitions for National Accounts.

Rebecca holds a Master of Business Administration (MBA) with a focus on Healthcare Management, a Bachelor of Science (B.S.) in Business Management, and an Associates in Business. She has been actively involved in mentoring and fostering positive relationships within the organization.

Formerly holding various key positions at Aetna, now CVS Health, Rebecca's expertise and leadership have contributed significantly to the success of different programs and projects. Her skills in project management, data analysis, team collaboration, and strategic planning make her a valuable asset in the healthcare consulting industry.