Rebecca Brennan

Rebecca Brennan is a UX Content Strategist at RingCentral who joined the company in January 2023.12 She brings a diverse creative background to her role, which informs her approach to problem-solving and user experience design.

Career Background

Rebecca's career in tech began with email and chat support at Mad Mimi Email Marketing. After the company was acquired by GoDaddy in 2014, she continued to work there remotely for 11 years.1 During her time at GoDaddy, she held various positions, including:

• Customer Experience Manager (August 2020 - July 2022)
• Support Manager

In these roles, she gained extensive experience in:

• Technical customer support
• Email deliverability and anti-spam practices
• Team management
• Customer experience optimization

Current Role at RingCentral

As a UX Content Strategist at RingCentral, Rebecca's responsibilities include:

• Creating resources to help customers achieve their goals
• Collaborating with the UX team to develop style guides
• Improving knowledge base content

Skills and Approach

Rebecca's unique perspective in UX content strategy is shaped by her diverse background:

• Creative Experience: She has a history as a writer, poet, playwright, actor, and lighting designer.1
• Empathy-Driven: Her creative background inspires her to lead with empathy in her approach to problem-solving.1
• Customer-Focused: She aims to help both customers and colleagues accomplish their goals.1

Personal Interests

Outside of her professional life, Rebecca mentions being a pinball player, highlighting her diverse interests beyond the tech world.1

Rebecca Brennan's LinkedIn profile (username: rebecca-brennan-83695957) provides more detailed information about her professional experience and background in the UX and customer experience fields.