Sylvia Young Theatre School

UK General Manager at Barry's Bootcamp

Skills: Communication · Operations Management

Third Space

Operations Manager

Key Achievements
- Following the expansion and growth of the business in the last 3 years, I identified a requirement for an
Assistant Studio Manager position in our 3 busiest studios to support the existing Studio Manager role.
With HR I defined the structure and responsibilities of the role and implemented this to create a
development management pathway for internal employees seeking progression. This structure has since
been rolled out to all 9 UK studios.
- Project managed the opening strategy for three studio openings including our London Flagship studio
and a regional site situated in a large high fashion department store (Flannels). This presented a new
challenge which broadened my experience as this studio is uniquely based in a retail premises.
- Brought back a skeleton team of 100 employees from furlough during COVID pandemic, ensured hours
were managed and facilitated reopening strategy across eight studios, including closing and reopening
multiple times

Barry's Bootcamp

UK General Manager 

Supported with the launch of the 3rd studio opening in Barrys UK at our Queensway location. Lead the recruitment and training of a brand new team of 10 front of house staff and 4 facilities members and managed the onboarding of employees. Set up the contracts and purchases for the new site. Responsible for the day to day operations of the site, implemented new client experience incentives to increase attendance and handled all client complaints / feedback.
Throughout my time I also supported by training newer studio managers and managed the East location.

Reanna Calvert