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Raul Hernandez
Business Intelligence and Customer Experience Expert Agile Projects Lecturer/Speaker @formacionenmk formacionenmarketing.com
Raul Hernandez is a seasoned professional with expertise in Business Intelligence, Geomarketing, and Customer Experience. He excels in delivering tailored customer solutions and specializes in Agile methodology. Raul is known for his proficiency in conducting Customer Experience diagnoses in the tourism sector through the 'Mystery Guest' method. With a focus on customer acquisition and loyalty, he aims to transition customers into prescribers by enhancing their overall experience and optimizing internal processes. As a trainer, Raul leverages his practical experience to promote best practices and streamline operations.