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Rasmin van Kessel
Director at IT
Rasmin van Kessel is a seasoned professional with over 20 years of experience in Customer Service & Operations who transitioned into entrepreneurship in the IT sector.
His expertise lies in Service Delivery design, setup, operations, and transitions, including managing Profit and Loss responsibilities.
Rasmin served as the Operations Director for SITA in Brussels, Belgium, overseeing service management & operations for EUROCONTROL and National Air Traffic Authorities.
He has successfully managed support for 100+ remote locations, complex WAN, LAN, Desktop, and operational Air Traffic Control messaging operations.
Rasmin has a background in Economics and Business Administration and has risen from a 2nd level support agent to Deputy Help Desk Manager, handling 24/7 end-user support operations for major airlines and travel agencies.
He has been instrumental in SLA management, 3rd Party Provider contract negotiations, and contract management throughout his career.
