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Raphael Boury
Sales Administrator at Keysight Technologies
Professional Background
Raphael Boury is an accomplished professional with a diverse and multifaceted background that blends international relations with cutting-edge technology. With a keen focus on education and career development, Raphael has successfully navigated a variety of roles primarily centered around customer care, technical support, sales, and business development. His career trajectory showcases a combination of strong communication skills and technical expertise, making him a valuable asset to any organization.
Starting his career as a Business Development Executive (French) at Keyworld Media, Raphael developed his skills in strategic communication and client relations. This foundational experience honed his ability to foster partnerships and helped him cultivate an in-depth understanding of the sales landscape, critical to his later roles. Following this position, he took on the role of Community Manager at Weclic, where he expanded his expertise in managing relationships and community engagement, ensuring a positive experience for all stakeholders involved.
Raphael’s professional journey continued at EF Education First, where he served as a Team Leader. This leadership role allowed him to manage teams effectively and leverage his multilingual abilities, as he is fluent in English and Spanish, further enhancing his capabilities in a global business setting. His passion for technology led him to Logitech, where he worked as a Technical Support Representative. Here, he provided exceptional support and solutions to customers, sharpening his problem-solving skills in a technical environment.
He later advanced to a Senior Customer Care representative at CA Technologies, where he continued to build on his extensive background in customer care, helping to streamline processes and improve service delivery. Eventually, Raphael took on a position as a Sales Administrator at Keysight Technologies, leveraging his extensive experience in customer relations and technical support to drive sales success and customer satisfaction. Throughout his career, Raphael has demonstrated remarkable adaptability to different roles while remaining committed to exceptional service and client relationships.
Education and Achievements
Raphael's educational background is equally impressive and serves as a strong foundation for his professional endeavors. He holds a Master’s Degree in International Relations from Webster Graduate School London, where he graduated with honors (2:1). This advanced education equipped him with the analytical skills and global perspective necessary to navigate international landscapes and understand complex geopolitical dynamics. The knowledge he gained in this program instilled in him an ability to assess situations critically and formulate strategic decisions in a fast-paced, interconnected world.
Prior to specializing in international relations, Raphael pursued a Master's Degree in Computer Programming at Universitat Oberta de Catalunya. This technical training provided him with strong programming skills and a robust understanding of technology, essential for his roles in technical support and administration. Furthermore, Raphael also holds a Bachelor of Arts in Foreign Languages, specializing in English and Spanish, from Université de Picardie Jules Verne in Amiens. This linguistic proficiency not only reflects his dedication to continual learning but also enhances his ability to communicate effectively with diverse audiences across various cultural contexts.
His commitment to continuous personal and professional development is evident in the range of roles he has undertaken, and Raphael’s academic pursuits complement his professional experiences. He is a firm believer in lifelong learning, consistently seeking opportunities to broaden his horizons and refine his skills in both technology and international relations.
Achievements
Some of Raphael’s notable achievements include:
- Fluency in Multiple Languages: Raphael's proficiency in both English and Spanish enables him to interact seamlessly with clients from different backgrounds, enhancing communication and fostering stronger relationships.
- Success in Customer Care: His tenure at CA Technologies exemplifies his ability to improve customer satisfaction metrics through innovative problem-solving techniques, ultimately leading to better retention rates and service efficiency.
- Leadership and Team Management: At EF Education First, Raphael not only led teams successfully but also contributed to training programs that empowered team members to deliver stellar customer service.
- Sales Growth Initiatives: As a Sales Administrator at Keysight Technologies, Raphael implemented strategies that significantly contributed to sales growth and enhanced customer engagement, showcasing his ability to contribute directly to an organization’s bottom line.
Overall, Raphael Boury is a dynamic and versatile professional with a wealth of knowledge and experience in international relations, technology, and customer service. His unique background, paired with his multilingual abilities, positions him as an exceptional candidate for roles that require both analytical thinking and technological prowess. Raphael continues to seek opportunities to grow and contribute positively in any organizational setting.
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