University of South Carolina Darla Moore School of Business

Professional Services Operations Specialist at Intapp

Intapp

Client Services Operations Specialist

DealCloud, an Intapp Company

Associate, Managed Services

• Apply industry knowledge to drive solutions that provide value to clients in their day-to-day operations.
• Management and completion of over 100 external client projects for financial institutions across the globe.
• Maintenance and improvement of the DealCloud platform and all client data.
• Extensive use and knowledge of different CRM platforms (Salesforce, Navatar, Zoho, etc..)

Managed Services Analyst

• Transfer of important client data from multiple former data solutions to the DealCloud platform.
• Utilize excel to analyze and cleanse data to provide a clear picture of a client’s business functions.
 • Provide support and consultation on how best to create, maintain, and drive data structure and integrity.

Data Strategy Analyst

•Create project plans and timelines to implement DealCloud for clients from the beginning of purchase to site
go-live.
• Observe client business functions to configure a site that would fit their business and drive future value.
• Work with multiple teams across different financial firms to complete projects and ensure that deadlines are
met.
• Manage expectations of stakeholders through communication to ensure a smooth process.

Implementation Analyst

• The cleansing and deduplication of years of company data and addresses.
• Worked with both Oracle and SAP databases as the company moved their data from one to the other.
• The creation of summarized and condensed reports to display the current level of cleanliness of data.
• The use of access and excel to create a system of harmonizing data being moved to data that was already in the
new system.

Dimension Data

S2A Data Administrator

• Created and maintained manufacturer part or service numbers in SAP for the Americas (U.S., Canada, and
Mexico).
• The categorized and manipulated part numbers to create a specific behavior on sales and purchase orders.
• Upheld global data governance to ensure that all data created would be correct for the entire network of the
company.

Data Steward

•	Daily update of reports and metrics relating to products and partners.
•	Organization and communication of data to team as well as fulfillers. 
•	Extensive use of excel for creating reports and analyzing any changes in product traffic and quality.
•	Audits of products and partners to maintain quality.

Shutterfly, Inc.

Fulfillment Analyst 

•Applied DMAIC framework to identify and resolve excess inventory issues.
•Applied process mapping to visualize current inefficiencies in purchase, delivery, and receiving warehouse processes.
•Defined scope by implementing stakeholder analysis and narrowing down parties responsible for and affected by excess inventory.
•Integrated linear programing through Excel to accurately analyze and forecast future performance

International Paper

Supply Chain Intern

•Managed company’s financial and inventory spreadsheets.
•Located, Procured, and sold vehicles.
•Catalogued and updated inventory fluctuations and changes.
•Communicated with customers for purchases and sales.

Ramy Armaly