Raman Roy

Raman Roy is a prominent figure in the Indian business process outsourcing (BPO) industry, widely regarded as its pioneer and often referred to as the "Father of the Indian BPO Industry".123 He currently serves as the Chairman and Managing Director of Quatrro, a company he founded in 2006.12

Career Highlights

Early Career and BPO Initiatives:: Raman Roy has been a pioneer in the BPO industry four times over. He successfully led BPO initiatives at:

1. American Express (1984-1996)
2. GE (now Genpact) as CEO of GECIS (1996-2000)
3. Spectramind (now Wipro BPO) as Founder and CEO (2000-2002)
4. Quatrro (2006-present) as Founder, Chairman, and Managing Director123

Leadership Roles::

• Chairman of NASSCOM (April 2017 - April 2018)
• Chairman of Wipro BPO (2002-2005)
• CEO of Wipro Spectramind (2000-2002)1

Contributions to the Industry

Raman Roy has played a pivotal role in promoting India-based servicing and creating competitive advantages for global enterprises and mid-tier companies.3 His efforts have directly created over 35,000 jobs in India and indirectly enabled employment for more than 1,000,000 people.2

Quatrro

At Quatrro, Roy has focused on "Beyond the Existing" high-end and new areas of BPO services. The company has successfully implemented services across various sectors, including:

• Finance and Accounting
• Card Processing
• Risk and Fraud Management
• Mortgage
• Technical Support
• Knowledge Management2

Recognition and Awards

• Distinguished Alumni award from Shri Ram College of Commerce
• Business Leader of the Year 2008 by the Institute of Chartered Accountants of India
• Inducted into the Power Brands Hall of Fame in 2011-12
• "Udyog Rattan 2007" award by the Institute of Economic Studies
• Inducted into the 'IAOP Hall of Fame' in 2013
• "Digital Leader of the Year" by Indo-American Chamber of Commerce (IACC)2

Education and Expertise

Raman Roy is a Chartered Accountant and a Chartered Management Accountant with a doctorate in Management Accountancy. His 30+ year career spans roles in Finance, Consulting, Operations, and General Management.2