Ramakrishnan (a) Ramki V

Ramakrishnan (a) Ramki V is a professional with over 25 years of experience in Technical Support and Customer Success / Key Account Management.

With more than 13 years of expertise in Technical Support Delivery within renowned Storage & Data Management companies like CA Technologies and HP Software, Ramki V has demonstrated strong capabilities in this field.

His professional journey includes 3 years of diversified experience in Business Operations & Project Management within the realm of Technical Support Delivery, showcasing his versatility.

Ramki V is highly skilled in People/Team Management, Business Operations, and Project Management, and has a proven track record of hiring, managing, and nurturing talent across support hierarchies.

He possesses exceptional knowledge and experience in Global Customer & Stakeholder Management, reflecting his adeptness in handling diverse clientele.

Ramki V is known for his proficiency in back-end operations management, executing improvement projects, and his deep understanding of Technical Support KPIs, balanced scorecards, and Customer Success Management.

An excellent communicator, he leverages his skills effectively to enhance knowledge sharing and optimize performance.

His strong interpersonal skills have been particularly valuable in navigating challenging situations and fostering positive relationships.

Ramki V is recognized as an out-of-the-box thinker, consistently meeting deadlines and excelling under pressure.

His specialties include Customer Success Management / Support Account Management, Global Technical Support Delivery expertise, Leadership development, and Resource Management from recruitment to retention.

In terms of education, Ramki V has completed Advanced Programs in Strategic Management, Business Administration, and General Management at prestigious institutions like the Indian Institute of Management, Calcutta.

He has also pursued Leadership & Strategic Management Programs at the Jack Welch Management Institute and holds an MBA in General Management from The ICFAI University, Tripura.

Ramki V has held significant roles in various organizations, including serving as the Support Head - Global Operations at InTWO, Manager - Support Account Management at NetApp, Technical Support Manager at HP Software, and Technical Support Delivery Manager at CA (formerly Computer Associates).