Raleigh Burgess

Raleigh Burgess is a seasoned Senior Executive with over 22 years of experience in leading organizations through Operational Excellence initiatives.

As the CIO for GE Capital and a Serial Entrepreneur, Raleigh has a strong background in building software products and driving business transformations.

Raleigh's expertise spans across various industries including Manufacturing, Software, Financial & Insurance, Healthcare & Biotech, Hi Tech, Utilities, Telecom, Retail, Transportation, Oil & Gas, and Federal Government.

At BlueLeap, Raleigh and the team focus on enhancing customer experiences by integrating modern channels like texting into sales and service systems, reducing errors, workload, and costs by efficiently connecting systems.

BlueLeap offers cloud-based CRM CX call centers with multi-language texting, video capabilities, and softphones for a seamless omnichannel experience.

Raleigh's specialties include Customer Experience in Enterprise Organizations, Business Transformation, Field Service Automation, SMS/MMS/Web RTC/Social/Mobile Applications, Oracle RightNow CX, Oracle Fusion, Program Management, IT Strategy, Master Data Management, and more.

Raleigh has held key roles such as President, CEO, and CIO at organizations like BlueLeap, GE Capital, Mediware, Coca-Cola Company, Nationwide Insurance, and Seventh Wave Technology.

His career highlights include managing large teams at complex organizations like Accenture, IBM, GE Capital, Banc One/JP Morgan Chase, and major utility companies.

With expertise in IT strategy, cloud development, and global operations, Raleigh has a proven track record of optimizing organizations through innovation and technology.

Additionally, Raleigh has experience in patent development, formal project investment risk analysis, and off-shore software development.

Raleigh's educational background includes a Department of Defense Certification in Information Assurance Awareness and participation in advisory roles with Georgia Tech, Emory PhD students, and Biotech startups.

With a strong foundation in IT, management, and business development, Raleigh Burgess is a prominent figure in the technology and business world, driving organizations towards digital transformation and operational excellence.